Seminars CUSTOMER EXPERIENCE COURSE “You’ve got to start with the customer experience and work back toward the technology– not the other way around.” (Steve Jobs) National and international research turns out that in the past few years the amount of customers, the frequency of visits and the average spending has been dropped. The research shows that some customers had an unsatisfied feeling. The world has changed….. Women previously went to the salon for a relaxing moment, but that role is largely claimed by spa’s and nail salons. Wether you have just started your own salon or for a long time, this course will help you to refresh your customer experience. Create a new strategy and make the salon visit a true experience for your customer. AGENDA: 10.00-17.00 LOCATION: Studio at the Headoffice in ‘s-Hertogenbosch within the Netherlands or on your own location in your country. COSTS: Headoffice: Hotel/tickets Your own location: Education Technical Consultant €500,- each day excl. Hotel/Tickets Customer Experience is a business program designed to increase the customer experience in your salon. This will create a more loyal customer and more sales. 37 Pagina 36
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Fuente Education Program 2017 Lees publicatie 5Home